NJ Building Maintenance

Lynn - Image 1 "Should have started 4th Nov, didn’t start until 25th Nov, sent two guys, not his employees, failed to give them correct instructions so things didn’t get done properly. I struggle opening my patio doors apparently due to weight of glass in door. My window broke, after a week, I was told it is a manufactures fault, but a new part has still not been ordered. Not received the cupboard doors which have been paid for. He’s busy with other jobs now and is struggling to fit us in we have been informed . Had to get our own plasterer because he didn’t have one. The list goes on Not recommended Feel really let down and unimportant He’s been paid 12k for the work which isn’t complete with 1outstanding to complete kitchen and my oak stair case which he wants to fill with oak coloured sealant, repair the window and sort out my patio door"

Trader reply: "Thank you for your feedback as it's very important to us. We value your comments as customer service is our priority. When I took this job on the customer was informed I was extremely busy and didn’t really have the availability to commence immediately especially with the property being long distance. Customer asked if I would try, I did however say I may be able to start 4th November but if the current job didn’t run over schedule. Unfortunately, my current job did over run over due to weather conditions. I contacted the customer and informed her of the later start date of 24th November which she was satisfied with and understood the situation. I sent two of my self-employed tradesmen who work for my company from Wales where I used to live! And are still working for me in Cardiff. Two very skilled trades. The trades had been given clear instructions on works I required, them to complete and this was done to the customers satisfaction. One mistake had been made where a door was hung the wrong way which was then rectified as soon as this was brought to my attention. The patio doors simply needed to be adjusted following the fitting as is common after settling for these to alter slightly due to the weight of the glass. The bedroom window had a fault caused direct from the manufacturer which I informed the customer, the manufacturer is in the process of sending an inspector to validate so out of my control. Cupboard doors had not been paid for by the customer, however, they had paid for works completed up to date and had been holding the remaining balance until these items had been completed. The oak veneer staircase and filling with sealant this was not the case, trims had been asked to be fitted by customer which I agreed would look nicer and would complete the desired look. The oak sealant was not to fill joints in the staircase but to simply run a bead along the edge of the trim. I informed the customer I would return mid-January to complete works outstanding to then receive a message start of January demanding I return earlier due to them booking a holiday, I couldn’t accommodate this due to other works in progress. I informed I would be able to return 20th January (this was confirmed before any works had been commenced) and was threatened by the customers partner with legal action and a very bad attitude. The customer had failed to inform her partner our agreed schedule of works throughout the job and the fact I had done everything to squeeze her in to start with. The customer went on to tell me not to complete works, so terminating the contract. Then the day after again expecting me to return on the originally agreed date of the 20th to complete works. The works quoted were to board and fill with jointing compound, with the walls being so out of line to do this would be a dis-service to the customer and over time would crack. I informed the customer it would be in their interest to have this fully plastered, unfortunately my plasterer at the time wasn’t available at such short notice. The customer knew someone locally and provided his details to contact. I also covered these extra costs. Kind Regards NJ Building Maintenance."

• Initial impression Initial impression: 5 out of 5.0
• Punctuality Punctuality: 1 out of 5.0
• Cleanliness Cleanliness: 5 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0