Heritage Wood Flooring

Jane - Image 1 "Would not recommend this company initial impression good , let you down every day , don’t come back finish job excuse after excuse , I paid them before job done stupidly so they never came back"

Trader reply: "Thank you for your feedback as it's very important to us. We value your comments as customer service is our priority. This job took 2 days longer than we expected as we had to carry out some major repairs to the subfloor after removing the old flooring. This was all done at cost to us and not the customer. We spent over £200 on extra materials and did not bill for the extra 2 days the work took to complete. This is on top of an initial £150 discount we gave to the customer. The customer’s complaint is related to a door threshold that our supplier sent wrong. It’s a shame a small detail such as this considering the quality of the rest of our work has led to this review. We did arrange to come back to the job to fit one of these, again at cost to us, but our van unexpectedly broke down leaving us off the road for 2 weeks. We then had other commitments that needed to be caught up on which was explained to the customer, but no reply was received. I would like to take any opportunity to get this issue resolved but the customer has now made it very awkward to interact after the way she has engaged with us. If you have any questions then please do not hesitate to contact us, Kind regards Heritage Floor Services."

• Initial impression Initial impression: 4 out of 5.0
• Punctuality Punctuality: 1 out of 5.0
• Cleanliness Cleanliness: 1 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0