Anderson & Sons

"Charged me close to GBP700 for not doing what I asked nor solving the issue. I ordered a gas engineer to check on water tank and overflow pipe and told them I had already had drainage engineer and regular plumber in to investigate a leak. The plumber they sent spent 5h doing some drainage work which had just been completed. I also asked to call me to discuss the work, and my tenant offered to put him through to me as I am the landlord based abroad, plumber didn't call me nor wanted to speak to me. Just wanted to bill a huge number of works to do unnecessary work. I spoke with the trader who refused to refund some of my unfairly charged money. Would not recommend this trader."

Trader reply: "Thank you for your feedback as it's very important to us. We value your comments as customer service is our priority. * Your comments and feedback do not give a true reflection of the works we completed and the issue we resolved. I know you used other third party contractors who failed to identify and resolve the issue when you contacted us you reported your tenant had a leak. We requested the third party reports which were never supplied to us and just informed us they could not identify the cause of the leak. You wanted us to fix the leak as the issue was reported to us on a Friday and it was entering the weekend. My engineer attended and found the issue of the leak which stemmed from a blockage in your sink pipework which was causing the leak and we proceeded to clear the blockage and resolve the leak which was signed and verified by your tenant to confirm the scope of works completed. My engineer spent 5 hours working on site to carry out these works and successfully completed the job. My technical manager attended the next day and confirmed the works had resolved the issue and gave you a quotation for a full lasting fix to the issue. We attempted to call you as you are out of the country as requested throughout the job but you failed to answer your phone or get back to us which is beyond our control. Upon completion of the job you requested a full refund saying the works were not completed despite your tenant confirming otherwise, as our email correspondence shows."

• Initial impression Initial impression: 1 out of 5.0
• Punctuality Punctuality: 1 out of 5.0
• Cleanliness Cleanliness: 3 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0